Currently designing for community and sustainability @ abillion!
Passionate about building a community for book lovers and educating about UX!
I was the sole designer creating an end-to-end internal platform for the company’s digital transformation from legacy ERP systems to a centralised global inventory for improved productivity for purchase and order processes.
I designed a WMS mobile app to digitise warehouse operations i.e. picking process, packing process, putaway process, warehouse transfer and bin location transfer and improved productivity to the company’s incoming and outgoing flow.
I designed 30+ features over 3 months for 9cv9’s platform that matches eligible candidates to hiring employers. UX Case Study designing the personality feature landing page
I co-authored two published papers ‘The efficacy of collaborative authoring of video scene descriptions’ and ‘Uncovering patterns in reviewers’ feedback to scene description authors’ for ASSETS ’21: The 23rd International ACM SIGACCESS Conference on Computers and Accessibility.
I start by asking, are we solving the right problem? What data do we have or can we get to support our decision? Solving the right problem creates value for the business and the users. To truly be user-centered and avoid mindlessly creating new features, businesses need to harmonise real user needs with business purpose.
How can we achieve the best with what we have? Constraints are inevitable in most businesses and applying specific parts of the Design Thinking processes can better meet our user needs and business objectives. The LEAN framework of testing early brings clarity at a significantly lower cost.
Early on, I would ask what does success look like? Is it validating your new product or business idea? Is it increasing conversions or reducing drop offs? Is it increasing accessibility for all users of your current product? Defining what we want to measure needs to be aligned with the user goals and business goals. This also ensures that your investment in design has paid off and continues to reap the benefits even after!